The disruption affected streaming platforms including Amazon's Prime Video and Disney+, as well as apps Airbnb, Snapchat and Duolingo.
The disruption, one of the biggest since last year's CrowdStrike malfunction that crippled hospitals, banks and airports, has again exposed the fragility of global digital infrastructure. A huge spike in disruption logged at Downdetector on Monday was followed by an even bigger jump some nine hours later, with the internet trouble tracker posting that it had received more than 11 million reports in total.
In an update, Amazon said "mitigations were applied to resolve launch failures", linking a "load balancer health" issue to the problem at Amazon Web Services . AWS handles nearly a third of the planet's cloud infrastructure market, powering millions of apps and websites around the world. AWS provides computing power, data storage and other digital services to companies, governments and individuals and is the world's largest cloud provider, followed by Microsoft's Azure and Google Cloud. Disruptions to its servers can cause outages across websites and platforms — ranging from food delivery apps to gaming platforms and airline systems — that rely on its cloud infrastructure. AWS said on its status page that Monday's outage originated at its US-EAST-1 location in northern Virginia, its oldest and largest for web services. The site suffered outages in 2021 and 2020. According to documentation on the AWS website, the US-EAST-1 site is often the default region for many AWS services. Asked for comment, AWS directed Reuters to its status page. Amazon did not respond to a request for comment. The problem highlights how interconnected everyday digital services have become and their reliance on a small number of global cloud providers, with one glitch wreaking havoc on business and day-to-day life, experts and academics said. Jake Moore, a global cybersecurity adviser at European cybersecurity firm ESET, said: "This outage once again highlights the dependency we have on relatively fragile infrastructures." In the United Kingdom, Lloyd Bank, Bank of Scotland and telecom service providers Vodafone and BT were all hit, according to Downdetector's UK website, as was UK tax, payments and customs authority HMRC's website. Nishanth Sastry, director of research at the University of Surrey's Department of Computer Science, said: "The main reason for this issue is that all these big companies have relied on just one service." Ookla, which owns Downdetector, said over four million users reported issues due to the incident. Ryan Griffin, US cyber practice leader at insurance broker McGill and Partners, said: "For major businesses, hours of cloud downtime translate to millions in lost productivity and revenue." Ookla reported at least 1,000 companies were affected by the AWS outage. The disruption also affected streaming platforms, including Amazon's Prime Video service and Disney+, as well as Perplexity AI, the Fortnite game, Airbnb and Duolingo. Mobile telephone services and messaging apps Signal and Whatsapp were affected in Europe, according to Downdetector. Artificial intelligence start-up Perplexity, crypto exchange Coinbase, and trading platform Robinhood also experienced outages linked to AWS, as did Amazon's own services. Although there's no evidence of a cyberattack, the scale of the breakdown fuelled speculation. Cybersecurity expert Rafe Pilling said such incidents are understandable given AWS’s vast and complex reach, warning that even minor issues can trigger major global disruption. download our app subscribe to our newsletter
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Widespread Outages Reported: AWS Issues Disrupt Access to Popular ServicesUsers across the globe are experiencing difficulties accessing popular online services like Snapchat, Roblox, and Fortnite. The issues are linked to an outage at Amazon Web Services (AWS), a major provider of cloud computing infrastructure. The disruption is impacting a wide range of websites and apps, highlighting the internet's reliance on cloud services.
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Amazon Web Services outage hits dozens of websites and appsSnapchat, Roblox, Signal and Duolingo among platforms affected after problems at cloud provider AWS
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AWS Outage Causes Widespread Internet DisruptionsA major technical failure at Amazon Web Services (AWS) has led to widespread outages, affecting numerous popular online platforms such as Snapchat, Roblox, Fortnite, Duolingo, and Canva. The disruptions, which started globally, prevented users from accessing sites and apps. AWS, the world's largest cloud provider, is working to mitigate the issue.
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Amazon's AWS struggles to recover after outage disrupts apps and services worldwideThe disruption affected streaming platforms, including Amazon's Prime Video service and Disney+, as well as Airbnb, Snapchat and Duolingo.
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Amazon's AWS nears recovery after major outage disrupts apps, services worldwideAmazon says its cloud computing unit at a US data centre has largely contained the fallout of a worldwide outage but some services are still reportedly disrupted.
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